Location: 421 S Pierce Ave Louisville, CO 80027

Employee Status: Full-Time

Department: Central Station

Job Summary:

To respond to alarm signals that are dispatched by Central Station Operators in a timely manner. Serve our customers with a commitment to follow established policies, procedures, regulations and ordinances in regards to monitoring homes, businesses, etc. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer

Company Benefits:

We believe in providing a generous, comprehensive benefits package that includes:

  • Health, dental, vision, and life insurance
  • 401(k) plan with a company match
  • Company paid short-term disability
  • Paid time off and holidays
  • Company summer outing (Friends and family welcomed!)
  • Tuition reimbursement
  • Employee discount
  • Employee assistance program
  • Work-life balance
  • Continuous professional growth

Essential Functions and Responsibilities:

  • Priority one is to handle signals as soon and as accurately as possible
  • Verify authorized users
  • Notify proper authorities or key holders
  • Calling customers to test systems when their systems are late to test
  • Take systems out of service for testing and repairs
  • Work with service and installers to verify signals are received correctly
  • Enter opening/closing schedules and zone descriptions
  • Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth logger, raw data and receivers
  • Report phone line problems to Phone Company as needed and check status once a
  • Notify and Fire Department of any commercial fire alarms out of service more than 8 hours.
  • Check on “unrestored” report each shift
  • Check systems that are out of service
  • Work with the fire testers to verify signals as needed
  • Perform weekly test of both gas and diesel generators
  • Monthly test of batteries for the UPS system
  • Update call list and offer basic tech support for customers as needed
  • After regular company hours handle service log and dispatching techs
  • Printing and mailing activity reports for subscribing customers
  • Must be responsible to work assigned shift; which calls for arriving 5 minutes before shift and staying 5 minutes after shift has ended
  • In emergency situations you are to make a reasonable effort to be available to assist with signal overload
  • Follow all company rules and regulations as listed in the ADS Employee Handbook
  • Must be punctual and adhere to attendance standards
  • Responsible for onsite duties as assigned
  • Other duties as assigned by management

Education/Experience:

  • High School Education or equivalent

Knowledge/Skills/Abilities:

  • Attention to detail
  • Basic knowledge of alarm systems
  • Basic service ability

Licenses/Certifications:

  • Clear and valid Driver’s License

Work Environment:

Will be in all types of customer locations commercial and residential. This position will have the employee working in all weather conditions. The Central Station is non-smoking office environment. Due to the nature of the job it is a secure environment with limited access and no windows.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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