Location: 421 S Pierce Ave Louisville, CO | Main Office

Employee Status: Full-Time

Department: Commercial Fire

Job Summary:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

In a high-volume, phone call-center type environment, be able to:

  • Schedule service appointments with customers
  • Facilities the ordering of parts with the warehouse to meet service deadlines
  • Route technicians and subcontractors to jobsites in an efficient manner to minimize drive time
  • Respond to telephone calls and emails from customers, technicians, and sales representatives
  • Assist customers by phone and email by troubleshooting their alarm system service issues
  • Provide polite, prompt and professional customer service via phone and email

Education/Experience:

  • High School Education or equivalent is required
  • Previous customer service or call center experience is preferred

Knowledge/Skills/Abilities:

  • Excellent customer service & telephone skills
  • Multi-tasking, in dynamic & fast-paced environment
  • Effective verbal and written communication skills
  • Strong typing & computer skills, with experience in Outlook, Word, Excel, etc.
  • Familiarity with Colorado geography
  • Adaptability and reliability
  • ability to exercise independent judgment & problem solving techniques
  • Open, cooperative & positive team-oriented attitude

License/Certifications:

  • Valid Driver’s License

Company Benefits: 

We believe in providing a generous, comprehensive benefits package that includes:

  • Health, dental, vision and life insurance
  • 401(k) plan with a company match
  • Company paid short-term disability
  • Paid time off and holidays
  • Company summer outing (Friends and Family welcomed!)
  • Tuition reimbursement
  • Employee discount
  • Employee assistance program
  • Work-life balance
  • Continuous professional growth

 

 

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