FAQs

Home Alarms

Can I choose when Safe Systems contacts me about non-emergency matters, such as a low-battery in the alarm panel?

Yes. You can instruct our monitoring center to contact you at the times and phone numbers that work for you. Our award-winning central station gives you the flexibility to manage non-emergency communications.

Can I get a discount on my homeowner’s insurance policy if I have a monitored alarm system?

The best answer is to check with your home insurance provider. The discount can be as much as 20%, so it is worth it to check! If you are a current Safe Systems customer seeking confirmation of alarm monitoring to give to your provider, please contact us and we will be happy to help you.

Can I pay my bill online?

Yes. Select the red Manage Account tab on the top right corner of any page. From there, select the Sign In tab from Online Bill Pay. At the bottom left, there is a link to set up a new account. All you need is your customer number from your invoice, and follow the steps. If you have questions or need to change anything, call 800.446.7519 and ask for Customer Care.

Can you service and monitor my existing alarm system from another company?

Yes. We can service and monitor most major systems, including alarm equipment installed by other vendors.

Do I need a phone line to use Safe Systems?

No need for phone lines with Safe Systems’ Safelink Wireless. Our SafeLink systems use radio or wireless digital transmission, just like your cell phone uses, to alert our central monitoring station whenever you have a problem.

I plan on moving, how do I handle the transition?

Contact Customer Service: Louisville Office, call 303.444.1191 Contact Customer Service: Colorado Springs Office, call 719.475.2647 and provide your password with the date you are moving. If it is in our service area, we would be glad to monitor your new location. If for any reason you wish your service to be cancelled, 30 days advance notice is required.

Is your monitoring service local?

Yes. All accounts are monitored 24-hours a day, seven days a week from our UL Listed, central monitoring station in Louisville, CO 80027

What if I accidentally set off my alarm system?

Don’t panic. Our first step with a burglar alarm is to contact you before calling the police. You will be asked to provide a unique security password which will help prevent unwanted dispatches. Otherwise, call the central monitoring station at Louisville Office call303.444.1191 or at Colorado Springs Office call 719.475.2647 to let us know that the situation is a false alarm and to get assistance.

Business Security

Can I pay for my monitoring service Online?

Yes. Billing is simple and automatic. Sign up here: https://safesystems.sedonaoffice.com:4436/

Can I protect my business if the phone line is cut?

Yes. Alarm monitoring using our SafeLink as a primary or backup device ensures the system continues to send a signal in the event of land-line failure due to weather, tampering, or any other kind of failure.

Do you offer service and repair options on security and fire systems?

Yes. Safe Systems offers a comprehensive service and repair plan covering parts and labor charges for most major systems. If something goes wrong on a weekday, weekend or holiday, we are there to fix the problem when you need us.

Does Safe Systems Serve Businesses too?

Yes. We design, implement, install, monitor, inspect and service: Fire Systems, Intrusion Alarm, Managed Access Systems, and Video for companies.

Doesn’t the Fire Department test my alarm?

The Fire Department is involved with the initial acceptance testing of your fire safety equipment for the purpose of ensuring that it is up to local building and/or fire code. They then return on a scheduled basis to check your equipment and corresponding documentation. It is up to you to have the system periodically inspected by a licensed professional such as Safe Systems, Inc.

How long have you been in business?

We’ve been keeping Colorado’s Front Range residents and businesses safe and secure since 1982.

Why are periodic fire safety system inspections so important?

Your fire alarm system will only operate properly if it is well maintained and tested on a regular basis. Annual testing is required to meet the standards of the National Fire Alarm Code as well as many local authorities. We can be the one-stop resource for these tests and limit interruptions to your business.