Louisville, CO | Full-time

Job Summary: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Safe Systems, Inc is an EEO employer. 

Essential Functions and Responsibilities: 

In a high volume, phone call-center type environment, be able to:

  • Schedule new installations and service appointments with customers
  • Facilitate the ordering of parts with the warehouse to meet installation and service deadlines
  • Route technicians and subcontractors to jobsites in an efficient manner to minimize drive time
  • Respond to telephone calls and emails from customers, technicians, and sales representatives
  • Assist customers by phone and email by troubleshooting their alarm systems service issues
  • Provide polite, prompt, and professional customer service via phone and email

Education/Experience: 

  • High School Education or equivalent is required
  • Previous customer service or call center experience is preferred

Knowledge/Skills/Abilities: 

  • Excellent customer service and telephone skills
  • Multi-tasking in dynamic and face-paced environment
  • Effective verbal and written communication skills
  • Strong typing and computer skills, with experience in Outlook, Word, Excel, etc.
  • Familiarity with Colorado geography
  • Adaptability and reliability
  • Ability to exercise independent judgement and problem solving techniques
  • Open, cooperative, and positive team-oriented attitude

Licenses/Certifications: 

  • Valid Drivers License

 

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