We have restored all monitoring systems to normal. If you are having any issues with your system, please contact us at 303.444.1191. We take the safety and security of our customers very seriously. We sincerely apologize and appreciate everyone’s patience.
What should I do if my alarm system isn’t working?
Please contact 303.444.1191 or firstname.lastname@example.org. If there is an emergency, call 9-1-1.
When do you expect to have the issue resolved?
We are working around the clock to repair affected alarm systems, and expect to restore service in the near future. Until we do, affected alarm signals may not reach emergency services. If there is an emergency, call 9-1-1.
How do I know if I’m impacted by the disruption?
Many affected alarms will start to “beep” repeatedly. Customers can contact us at 303.444.1191 or email@example.com to report an outage so that we can resolve it as quickly as possible.
What caused the disruption?
One of our fire panels experienced an unforeseen malfunction, which slowed our system’s ability to process signals, causing the current disruption. We take this disruption very seriously and are doing everything we can to mitigate the issue and restore service as quickly as possible.
What is the affected area of the outage?
This disruption affects some alarm monitoring systems in the Denver Metropolitan area.
What are you doing to repair the disruption?
Our team is working around the clock to deploy emergency receiving equipment across the Denver Metropolitan area to help process alarm systems and resolve the issue.