Ever wonder who is on the other end of the phone line at the Central Monitoring Station of Safe Systems?
Our staff is made up of highly-trained operators. They are prepared to respond to nearly any alarm situation. As a result, Safe Systems has been given Five Diamond Certification for 2016. We received this prestigious mark by reaching high customer service standards once again.
The best people in the industry are watching over business and home alarms at Safe Systems. Therefore, the end result is rapid, accurate connection to first responders when needed.
“In the event of an alarm, rapid response time is crucial. Our Central Station monitoring is head and shoulders above self-notification solutions offered by other companies. Customer calls are answered promptly by a live operator right here in Colorado who is monitoring local conditions 24/7/365.” says Vice President of Operations, John Wrzesinski.
The CSAA Five Diamond grants certification annually to central stations. These central stations must satisfy all of the requirements of the five points of excellence:
1. Commitment to random inspections
2. Commitment to the highest levels of customer service
3. Commitment to ongoing job-related education
4. Commitment to raising the industry standards
5. Commitment to reducing false dispatches